What are CDMA phones?
CDMA is shorthand for one of the two major radio systems used in cell phones (the other is GSM). Verizon is an example of a carrier that uses CDMA.
On your service, can I use my existing device or do I have to order a new phone?
You must have a CDMA phone in order to activate with Valley View Wireless. Please call our Member Services Team for more information at 503.632.3113.
How long does it take to receive my phone?
The phone will be sent using USPS standard shipping within 24-48 hours after your order is placed. Please allow 5 to 7 business days for delivery. We will also send you an email that advises you of the tracking number so that you can track the status of the package.
Do your phones come with GPS?
Yes, most of our Android and iPhones have GPS navigation capability.
How do I set-up voicemail?
On most phones, you can access your voicemail by pressing and holding the button with an image of an envelope on it - usually the "1" key or a non-numerical key at the top of your keypad. Voicemail can also be accessed by dialing your own mobile number. When you first access voicemail on your phone, follow the prompts to create a passcode and customize your greeting. If you need to access your voicemail from another phone, just dial your own mobile number and when you hear your voicemail message, press * and enter your passcode.
Can I choose the new telephone number I want?
No. The system will provide the next available number in your area. You can request an NPA/NXX (area code and prefix; 1st six digits of telephone number) from your area.
When am I able to upgrade my phone?
You can upgrade your phone three to four months before your current contract expires.
Is there a charge to change handsets?
There is no charge to move your telephone number from one handset to another. You would be responsible for purchasing the new handset that you would like to have the telephone number switched over to.
What should I do if my phone is lost or stolen?
You can call in so that we can suspend your service. This prevents overages charges as a result of unauthorized use. We will transfer your phone number to the new handset that you purchase.
What are the benefits of cell phone replacement coverage?
Cell phone replacement eliminates the high cost associated with the purchase of a new phone. The average cost of purchasing a new handset can be up to $1,200.00. Cell phone coverage is utilized with a $50 deductible for replacement. The cell phone may be new or refurbished. Cell phone coverage insures your handset as long as the premium is paid. Additionally, coverage protects items that a manufacturer warranty does not such as: water damage, lost, and stolen coverage.
Why should I recycle my cell phone?
Electronic waste is the most quickly growing waste concern worldwide. The average life span of a cell phone is only 18-months. On average, 130 million cell phones are retired annually in the U.S. alone. Clear Creek donates all used cell phones to Cell Phones for Soldiers (http://cellphonesforsoldiers.com). You can drop off your phone, battery & accessories to our office at 15223 S Henrici Rd, Oregon City.
What does a rating of M4 and T3 mean under the Hearing Aid Compatibility (HAC) Status?
Devices receive their HAC ratings based on two criteria: radio frequency (RF) emissions and telecoil coupling. For a wireless device to be compliant with the FCC's hearing aid compatibility rule, the device must receive a minimum rating of M3 for RF emissions and T3 for telecoil coupling.
Acoustic coupling ("M" rating) refers to the RF emissions level of the device and means that the device is intended for use with hearing aids in microphone mode. Hearing aids operating in acoustic coupling mode receive sounds through a microphone and then amplify all sounds surrounding the user, including both desired sounds, such as a telephone's audio signal, and unwanted ambient noise. The higher the "M" rating for a device makes it more likely the device can be used with a hearing aid on the microphone setting.
Inductive coupling ("T" rating) refers to the device's telecoil coupling ability and means that the device is intended for use with hearing aids in telecoil mode. The higher the "T" rating for a device makes it more likely the device can be used with a hearing aid on the telecoil setting. Hearing aids operate in inductive coupling mode turn off the microphone to avoid amplifying unwanted ambient noise, instead using a telecoil to receive only audio signal-based magnetic fields generated by inductive coupling-capable telephones. Using a device in telecoil mode allows the volume of the hearing aid to be turned up without creating feedback or "whistling", and background noises can be reduced. Talk to your health care professional to learn whether a hearing aid device contains a telecoil and how it can be activated.
How do I set up my smart phone to receive emails?
Click here for instructions (this is coming)
What is your Device Return Policy?
Have this link to the return policy.